Someone must be at the delivery address to sign for the EGG.
If you’ve not opted for our Pre-Assembly service then you'll need to assemble your EGG yourself. We provide detailed instructions and videos with the EGG as well as online. We offer a pre-assembly service (not available for table configurations) or a Premium White Glove delivery service. Please contact us to upgrade if you have already placed your order.
Upon delivery, please ensure that you check your order thoroughly and in the unlikely event of any damages, record them on the delivery note and contact us urgently on 01962 793800. Alternatively, you may prefer to refuse delivery. You do have 15 minutes to check the order.
It's not be feasible to check every item on the pallet so we'd recommend having a thorough check around the pallet for any obvious signs of damage. If the boxes and wrapping appear to be intact you can sign for your delivery as “unchecked”.
If you see any sign of potential damage we suggest contacting our head office immediately on 0843 216 2805. If this is not possible and you accept the delivery, please sign as “damaged" and contact us as soon as possible.
By signing the delivery receipt WITHOUT noting any damage you have legally acknowledged receiving the goods in perfect condition and are providing the carrier with a clean receipt. This may mitigate your chance to prove the goods were damaged before arriving at your premises and you could be left with no recourse for any damage to your goods.